How Do I Return A Product?

International customers: visit our International Returns Policy for order information, including verifying whether your item is eligible and how to create a return.

Return to Store

All returnable items less than $500 USD can be returned to any U.S.  with COMPANY return slip, as long as the item was not shipped incorrectly or delivered damaged. To obtain a return slip:

1. Get started at our returns section.
2. Select  Instant Merchandise Credit or Original Form of Payment.
3. Follow the prompts to print your return slip.
4. Bring your item(s), along with the printed return slip, to  store. Company associates cannot process your return without the COMPANY return slip.

If you choose a  Instant Merchandise Credit refund, the associate will provide you with a  Credit (in card form) at the register. The Merchandise Credit does not expire and is eligible for in-store use (U.S. and Canada locations) or online shopping on(for shipments to the U.S. only). OFF 5TH cannot process refunds for items that were shipped incorrectly or delivered damaged.

If you select an Original Form of Payment refund, your refund will be issued once COMPANY has received and processed your return. Please allow up to 14 days for return shipment and processing. You will not be charged any return fees when you return to store.

When returning to a U.S. please follow these guidelines:

• Bring your item(s), along with the printed return slip.  associates cannot process your return without the COMPANY  return slip.
• Eligible item(s) must be returned within 30 days of the item's ship date.
• Items must be returned unused, unworn, unwashed and undamaged.
• Return items in their original packaging with all tags attached. Packaging may include hangers, plastic wrap, boxes, and dust bags.
• Items received incorrect or damaged may not be returned to
• Only items shipped to a U.S. address are eligible for return.
• Items can only be returned to  locations in the U.S.
  
  

Return by Mail

See “Non-Returnable Items” section above to determine if your item qualifies.

1. Get started at our returns section.
2. Select COMPANY Credits or Original Form of Payment (less a $9.50 return shipping fee)
3. Follow the prompts to print your return slip and shipping label.
4. Mail your item(s) back with the return slip enclosed.

Your refund of Original Form of Payment (less a $9.50 return shipping fee) or COMPANY Credits will be issued once COMPANY has received and processed your return. Please allow up to 14 days for processing.

When shipping a return by mail, please follow these guidelines:

• Eligible item(s) must be returned or exchanged within 30 days of the item's ship date (or as otherwise stated in the item's product page).
• Items must be returned unused, unworn, unwashed and undamaged.
• Return items in their original packaging with all tags attached. Packaging may include hangers, plastic wrap, boxes, and dust bags.